1. WHY WHATSAPP
a. Direct contact with the customers.
b. Forward brochures, images, Newsletters etc.
c. Can discuss within a group or to an individual
d. Direct feedback from the clients
e. All messages sent will be delivered with live notification
2. PERSONALIZED CUSTOMER SUPPORT
WhatsApp was created as a mobile application for communication, but with the wide usage of it has developed into an effective marketing tool, with the expansion of the desktop compatibility it can be used as a powerful supporting to in a personalized way.
3. DEVELOP CLOSE RELATION WITH THE CUSTOMER
Business big or small comes with a WhatsApp number which is more convenient than SMS, by sharing the contact details in other platforms customer can reach you directly and can be assist though it.
Broadcasting one-way communication designed to deliver specific topics or invitation across your clientele pool.
5. GROUP CHAT
Messages shared among the members of specific group through which one can gain recommendations, feedback and also make an interactive session with the clients to research the demand in the market.
6. ACCESSIBILITY TO OTHER SOCIAL PLATFORMS
WHATSAPP has a cross platform advantage through which it can reach the customers in other social platform and can easily target your audience.
7. BUILDS LOYALTY
Creating a group with the clients in the WhatsApp and developing a good rapport with the clients will eventually create loyal clients for the service or product.
8. OFFERS AND PROMOTIONS
WhatsApp is and effective and efficient way to deliver the offers and promotions directly to the clients. Creative pictures and brochures can deliver personalized message to the clients